Refund Policy

1. Our Satisfaction Guarantee

We stand behind the quality of our products with a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a refund within 60 days from the date of purchase, subject to the terms and conditions outlined in this policy.

Our guarantee reflects our confidence in the value of our investment education resources and our commitment to your satisfaction. We believe that our products provide exceptional value for our customers, and we are committed to ensuring you have a positive experience with Invest Wisely.

2. Eligibility for Refunds

2.1 Digital Products

For digital products (e-books, PDF guides, spreadsheets, templates, and digital tools):

• You may request a refund within 60 days of the purchase date
• You must provide a valid reason for your refund request
• We may ask for evidence that you have engaged with the material before approving a refund

2.2 Online Courses

For online courses and video-based educational content:

• You may request a refund within 60 days of the purchase date
• Refund requests will be evaluated based on your course progress (generally, having completed less than 30% of the course material)
• You must provide specific feedback about why the course did not meet your expectations

2.3 Software Products

For software products (such as Portfolio Builder Pro Software):

• You may request a refund within 60 days of the purchase date
• You must provide specific information about any technical issues encountered
• We will attempt to resolve technical issues before processing a refund
• Upon refund approval, your access to the software will be terminated

2.4 Bundled Products

For bundled products or special package offers:

• Partial refunds for individual components of a bundle are generally not available
• The entire bundle may be eligible for a refund under the terms of this policy
• If a discount was applied to the bundle, the refund will be calculated based on the discounted purchase price

3. Refund Exclusions

Refunds may not be available in the following circumstances:

• More than 60 days have passed since the date of purchase
• For courses, if you have completed more than 30% of the course material
• You have violated our Terms and Conditions, including unauthorized sharing of our content
• You have already received a refund for a previous purchase of the same product
• The purchase was made as part of a promotional offer clearly marked as "non-refundable"
• You have downloaded, printed, or extensively used the digital materials
• For customized products or personalized consultation services

We reserve the right to deny refund requests that we determine, in our sole discretion, are not made in good faith or are an attempt to abuse our refund policy.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +1 (520) 662-6041 within the eligible refund period
2. Include your order number, the email address used for the purchase, and the date of purchase
3. Provide a clear explanation of why you are requesting a refund
4. Specify which product(s) you are requesting a refund for (if you purchased multiple items)
5. Include any relevant information that might help us process your request more efficiently

Once we receive your refund request, we will review it and respond within 3-5 business days. We may request additional information if needed to process your request.

5. Refund Processing Time

If your refund request is approved, we will process it as follows:

• Credit Card Payments: Refunds will be issued to the original credit card used for the purchase and typically take 5-10 business days to appear on your statement, depending on your credit card company's policies.
• PayPal Payments: Refunds will be issued to your PayPal account and typically appear immediately or within 1-2 business days.
• Other Payment Methods: For other payment methods, processing times may vary. Our customer service team will provide specific information regarding your refund.

Please note that while we process refunds promptly on our end, we cannot control the time it takes for the refunded amount to appear in your account, as this depends on your financial institution's policies.

6. Access to Products After Refund

Upon processing a refund, your access to the refunded product(s) will be revoked. This includes:

• Access to online course content and materials
• Access to digital downloads and files
• Access to software or web applications
• Access to any future updates or bonuses associated with the product

We expect customers to delete any downloaded materials and discontinue use of the product(s) after receiving a refund.

7. Partial Refunds

In some situations, we may offer partial refunds. This determination will be made on a case-by-case basis and may apply when:

• You have extensively used a product before requesting a refund
• Only a specific component of a bundled product did not meet expectations
• Technical issues affected your ability to use a portion of the product

The amount of a partial refund will be determined based on the specific circumstances and communicated to you before processing.

8. Special Promotions and Discounted Purchases

Products purchased with special promotional discounts or as part of a limited-time offer may be subject to modified refund terms. Any such modifications will be clearly communicated at the time of purchase.

For heavily discounted products (more than 50% off the regular price), we reserve the right to issue store credit instead of a monetary refund.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

The Refund Policy that was in effect at the time of your purchase will apply to your refund request.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

Our customer support team is available Monday through Friday, 9am-5pm EST to assist you with any questions or concerns regarding refunds.